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Sykes Assistance Services Corporation provides the very latest and most advanced customer communication, healthcare and employee wellness programs to over 100 private sector, public sector, and Fortune 500 companies.
Work from Home Customer Assistance Representative - Roadside Assistance
If you like to help people, solve problems while working from the comfort of your own home, and be recognized for your achievements, Sykes Assistance Services Corporation (SASC) is the place for you!
Work from Home Customer Assistance Representatives provide roadside assistance to callers by identifying the problem and dispatching the appropriate service solution to members across Canada and the U.S.A.
This position is ideal for someone who can empathize with callers and solve their problems, getting them safely on their way with minimal delay. Strong communication and computer skills are necessary to excel in this stable, team-oriented work environment.
If you possess these attributes we want to hear from you!
Ability to communicate effectively with others in both French and English
Ability to empathize with others
Openness to the viewpoints of others
Attention to detail
Calm, patient style
Measured, thoughtful approach to problem solving
Cooperation, respect for others
Reliability and consistency
Because we understand the importance of a balanced lifestyle, we offer flexible work schedules which allow you to spend more time with family and friends.
Sykes Assistance Services Corporation is proud to offer a competitive benefits package, complimentary roadside assistance, time off incentives for perfect attendance and RRSP matching.
To apply, please visit our website:
www.sykesassistance.com
If you have any difficulty with the online application process please email: recruiting.inquiries@sykes.com
Essential Skills
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Answer inquiries and provide information to customers
Work Setting
- Private sector
Work Conditions and Physical Capabilities
- Work under pressure
- Attention to detail
Security and Safety
- Bondable
Own Tools/Equipment
- Internet access
Business Equipment and Computer Applications
- Windows
- Internet browser
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