Job Order Detail

Description

Key Accountabilities:

As the primary point of contact for our patients, the receptionist/optometric assistant is responsible for providing exemplary customer service.  This individual will be professional and efficient in completing a wide variety of reception and administrative tasks.  

Major Activities Include:

-       Ensure smooth flow of reception operations

-       Pleasantly greet patients

-       Answer telephones professionally: responding to routine inquiries, book appointments, direct calls and obtain messages

-       Ensure appointment schedule is well maintained and coordinated

-       Conduct pretesting duties

-       Actively collaborate with government agencies, specialists, suppliers, and insurance companies.

-       Process Financial transactions

-       Prepare letters and other documentation

-       Manage and maintain patient database

Requirements:

Education:

-       Completion of grade twelve or equivalent

-       Office Assistant Certification would be an asset, but is not a mandatory requirement

Competencies:

-       Sales/Customer Service

-       Communication skills

-       Multitasking abilities

-       Interpersonal relations

-       Problem Solving

-       Organization skills

-       Initiative

Skills:

-       Good keyboard speed

-       Basic knowledge of computer software applications (primarily Word, Excel)

-       Operate multiline telephone system

-       Other clerical duties: filing, sorting, distributing mail