Job Order Detail

Description

Prairie Plant Systems, a leading plant biotechnology company specializing in biopharmaceutical and agricultural products, is seeking a self-driven individual to join the team as a IT Technician in a full-time position.

Responsibilities
    Field incoming help requests from end users via help desk support tickets, telephone, in-person and email
    Build rapport and elicit problem details from help desk customers
    Document all pertinent information on the asset, requester, and nature of problem or issue
    Assist with testing software & peripheral devices
    Assist with end-user application testing
    Prioritize and schedule problem resolutions, escalating problems when required
    Perform hands-on fixes at the desktop level, including installation of hardware and software
    Perform preventative maintenance, including log review, checking and cleaning of workstations, printer and other peripherals
    Work with technicians, programmers, and analyst in a team environment to provide an exceptional information technology service
    Provide assistance and cross-fill duties for other members of the IT department as required
Qualifications
    Post-Secondary education in Information Technology with 3+ years experience within a IT support role
    Technical knowledge of office computer equipment, printers and peripherals
    Experience with Microsoft Office and Windows support
    Strong customer service orientation, analytical problem-solving
    Strong interpersonal, oral and written communication skills
    IT Service Management (ITIL Foundation) knowledge, CIPS Associate IT Professional (AITP) and/or Microsoft certifications would be an asset

Salary will be based on skill levels and education. PPS offers a comprehensive benefits package. Incumbents will be required to pass a Government of Canada Security check, a criminal record check, a pre-employment drug test, and must hold Canadian Citizenship or Permanent Resident Status.