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Equipped with the RITE attitude and values and a passion for delivering You Can Count on Us Service, our first responsibility is to create and deliver memorable moments for all of our guests. As a member of the Outlets team, you are responsible for ensuring that We treat customers as guests in our own homes, demonstrating a Guest First focused attitude in a fast paced environment. Our goal is to exceed our guests expectations.
Job Accountabilities/Responsibilities: (Abbreviated)
Perform opening and closing duties
Knowledge of menu items including preparation methods and ingredients
Engage with customers, provide recommendations on food and beverage options including all specials and promotions
Knowledge of till, POS system, and room billing
Respond to telephone inquiries, room service orders, and reservation requests
Monitor and maintain an inventory of supplies
Provide quality beverages and food products consistently for customers by adhering to all recipe and presentation standards
Education, Experience, & Skills: (Abbreviated)
Must be legal age to serve alcohol (19)
Serving it Right Certificate
Must have excellent customer service skills
Hospitality/Hotel/Barista experience an asset
Food Safe Certification an asset
Demonstrated practice in the following Core Competencies:
o Service Orientation, Affiliative Communication, Achievement Oriented, Adaptability, Accountability, Positional Expertise, Initiative
Work Conditions:
High level of sensory attention; sight and hearing
High level of mental effort and attention to detail
Physical demands include, but are not limited to walking, standing, reaching, pulling, pushing, and lifting up to 30 lbs. frequently
Interacts/communicates with guests and fellow associates
Only qualified applicants will be contacted
Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Significant use of memory
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Additional Skills
- Serve food or snacks
- Resolve customers' complaints
- Operate cash register
Specific Skills
- Advise on wine selection
- Store beverage and food products
- Record and balance beverage sales
- Prepare garnishes
- Organize and set up bar
- Operate point-of-sales system
- Inform customers regarding contents of cocktails or other drinks
- Enforce provincial/territorial liquor legislation and regulations
- Collect cash, credit/debit cards or other payment for beverages
- Clean, sanitize and maintain bar
- Clean draft beer system
Work Setting
- Lounge
- Hotel
Type of Bartending Experience
- All beverages
Work Conditions and Physical Capabilities
- Fast-paced environment
- Physically demanding
- Standing for extended periods
Security and Safety
- Bondable
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