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Access Communications Co-operative Limited is seeking a customer focused, highly organized, motivated individual to join our Team. Access is a fast paced, dynamic organization, with a positive team oriented work environment. As one of Saskatchewans Top Employers, we offer competitive wages and an outstanding benefits package.
You love saving the day. You're the friendly voice when customers have questions regarding their TV, phone, home security, and Internet service. You're a people person. Many claim to be, but you're the real deal.
Main responsibilities will include:
- Providing Access exceptional customer service when answering customer inquiries and requests regarding their services and billing over the phone.
- Booking installations, transfers of service, and service calls as needed.
- Troubleshooting equipment.
- Answering customer billing inquiries.
- Resolving problems, making account changes and accepting payments as well as distributing equipment from our retail store.
Our Call Centre is open 7 days a week. This position will involve day, evening, and weekend shifts (from 8am - 9pm). Open availability for scheduling is a requirement.
Classroom training is full time for 6 weeks. All applicants must be available for training in Regina.
Starting salary is $18.62/ hour.
Candidate Qualifications:
- 1 to 2 years customer service /sales experience.
- Working experience of computers and various software and database programs.
- Previous experience with AS400 would be an asset.
- Strong communication and interpersonal skills.
- Ability to handle all customer inquiries in a friendly and professional manner.
- Accuracy, a high level of concentration and ability to deal with time pressures is essential.
- Able to work independently and operate effectively in a team environment.
- Knowledge of Accesss products and services would be an asset.
- Clear criminal record check is required.
Security and Safety
- Bondable
- Criminal record check (abstract)
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