Job Order Detail

Description

Reporting to the General Manager this role will be a highly focused service oriented individual, responsible for the successful operation of the Front Office for both the Travelodge Saskatoon and Hilton Garden Inn Saskatoon Downtown; oneness- working together as one unit. This position requires an energetic, self-motivated, detail oriented leader with a passion for going above and beyond to provide guests with exceptional experiences. This person is a role model and leader consistently exhibiting values with guests and associates.

Provides direction and oversight to all Front Office functions and processes to ensure they are executed at a high level
Establish, implement and communicate customer satisfaction targets for department  and ensure they are met and or exceeded
Demonstrates a high level of commitment to processes that allow associates to clearly see how their work adds to our familys success and their continuous learning in different areas of the business and life
Conduct performance appraisals and performance management as necessary, focusing on associate growth and development
Conduct regular team meetings in order to set goals and objectives, address concerns and communicate information pertaining to the hotel's operations

3+ years of supervisory experience in the hospitality industry or related experience
Demonstrated ability to modify, and understand financial information, data and basic arithmetic functions
    Computer skills and knowledge of various programs
    Demonstrated proficiency in the following competencies:
     Core- service orientation, affiliative communication, , achievement oriented, adaptability, accountability, positional expertise, initiative
     Leadership- coaching & developing others, leading others, change management, decision making, networkin & relationship building

Work Conditions:
    Regional role, working at 2 properties