Job Order Detail

Description

Job Description:
The Member Service Manager is responsible for building relationships and providing a high level of service to members in the FNA business alliance. To this end, the Member Service Manager will identify ways in which each member can benefit from FNA's products through supplier partners and preferred suppliers. Another critical role of the Member Service Manager is member retention and growth.

Responsibilities:
Drive Member Value by developing relationships with members to better understand their specific operation, farming and input needs.
Working with FNA members in utilizing programs developed to offer reduced input prices.
Building productive business relationships with a focus on member service.
Work on membership renewals as required
From time to time, must be available to travel as required to facilitate workshops/meetings, attend vendor user groups, and/or industry related conferences. Weekend or shift work, etc.

Interact with Members:
Take calls or greet members in-person to respond to their needs and concern. Deliver high-quality customer service, listening to members requests and working to find the appropriate solution.
Provide solutions to member complaints; interact with internal resources to identify the issue, respond to concerns and follow up with a satisfactory resolution in a timely and affective manner.
Responsible for providing ongoing education and information to members in regards to the organizations benefits, policies and procedures.
Process transactions, including deposits, withdrawals, purchases, transfers and payments.

Education/Experience:
Agronomy/Agrology Degree Required
Exceptional ability to communicate clearly and effectively, both verbally and in writing
Strong customer relationship skills
Sales experience (preferably in agriculture)