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Work as part of an Information Technology team, with a good understanding of the use of an electronic helpdesk ticketing system.
Answer first line request calls and log all performed actions in a helpdesk database.
Ensure the deployment of hardware and software components and provide follow-up support to users.
Support peripherals like printers, plotters, scanners, etc.
Support phone systemParticipate to the evaluation, installation, testing and management of software applications/licenses
Update users software and hardware profiles.
Requirements
College diploma in computer science.
3 to 5 years experience in PC user support and systems administration.
Familiar with the Windows XP, Windows 7 environments as well as computer peripherals.
Knowledge of office applications.
Knowledge of desktop and server operating systems (MS).
BASIC knowledge: TCPIP, hubs, switches, routers.
BASIC knowledge of Sharepoint.
Knowledge of SQL and/or SCCM is an asset.
Strong problem solving skills.
Excellent written and verbal communication skills.
Resourceful and sense of initiative.
Good team work.
Computer and Technology Knowledge
- Windows
- Applications - desktop
- Multimedia Software
Essential Skills
- Working with others
- Problem solving
- Computer use
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Help desk
Work Conditions and Physical Capabilities
- Work under pressure
- Sitting
Security and Safety
- Enhanced reliability security clearance