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IT Support Technician

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Job Order #: 5583658

NOC: 2282
Employer Name:
CAE Military Aviation Training Inc.
Posted Date:
18-Aug-2017
Location:
MOOSE JAW
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Technical/Applied Science Diploma
Experience:
3-5 Years
Apply By:
31-Aug-2017
How to Apply?:
This job is no longer taking applications

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Employer Name:
CAE Military Aviation Training Inc.
Contact Name:
M Wood
Contact Phone:
306-694-2852
Contact Email:
cmatmjhr@cae.com
Employer Website:
http://www.cae.com/careers/


Description

Work as part of an Information Technology team, with a good understanding of the use of an electronic helpdesk ticketing system.
Answer first line request calls and log all performed actions in a helpdesk database.
Ensure the deployment of hardware and software components and provide follow-up support to users.
Support peripherals like printers, plotters, scanners, etc.
Support phone systemParticipate to the evaluation, installation, testing and management of software applications/licenses
Update users software and hardware profiles.


Requirements

College diploma in computer science.
3 to 5 years experience in PC user support and systems administration.
Familiar with the Windows XP, Windows 7 environments as well as computer peripherals.
Knowledge of office applications.
Knowledge of desktop and server operating systems (MS).
BASIC  knowledge: TCPIP, hubs, switches, routers.
BASIC knowledge of Sharepoint.
Knowledge of SQL and/or SCCM is an asset.
Strong problem solving skills.
Excellent written and verbal communication skills.
Resourceful and sense of initiative.
Good team work.

 

Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Applications - desktop
 - Multimedia Software
Essential Skills
 - Working with others
 - Problem solving
 - Computer use
Specific Skills
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
 - Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
 - Help desk
Work Conditions and Physical Capabilities
 - Work under pressure
 - Sitting
Security and Safety
 - Enhanced reliability security clearance

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