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Position requires a mature, responsible individual, with the ability to deliver excellent customer service. The senior associate is thethird keyholder. Responsibilities include opening and closing the store as well as aspects of providing thw highest level of customer service. Maintain merchandise presentation, signage standards and keeping store clean and presentable. Senior associates are required to have knowledge of basic office work, financial books, email systems and ordering systems and processes.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Maintain specified inventory
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 1 - 2 people
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Combination of sitting, standing, walking
- Walking
Security and Safety
- Criminal record check (abstract)
Work Site Environment
- Non-smoking
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