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Our busy car dealership has recently had an opening for a Service Advisor. To ensure optimum customer service, we are hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need maintenance or repairs. We are counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer training and support as well as competitive compensation. Experience preferred but not mandatory.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Specific Skills
- Access and process information
- Receive application forms
- Receive credit and employment applications
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Hand-eye co-ordination
Security and Safety
- Driver's validity licence check
Own Tools/Equipment
- Safety equipment/gear
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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