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Service Advisor

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Job Order #: 5589372

NOC: 1453
Employer Name:
Fountain Tire KINDERSLEY
Posted Date:
19-Sep-2017
Location:
KINDERSLEY
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
19-Oct-2017
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Fountain Tire KINDERSLEY
Employer Address:
 
PO BOX 1325
KINDERSLEY,SK
CANADA
S0L 1S0
Contact Email:
Careers@fountaintire.com
Employer Website:
https://careersen-fountaintire.icims.com/jobs/3398/service-advisor/job


Description

Fountain Tire Kindersley is searching for a friendly and dedicated individual to deliver exceptional customer service as an Automotive Service Advisor.

As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required vehicle services and tire service and tire requirements. Your duties will include:
-Greeting and communicating with customers on all aspects of repair
-Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business
-Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow up
-Scheduling customer appointments for tire and mechanical service
-Recommending tire service, specialty tire service, wheel and mechanical service to customers
-Ensuring that all products are billed accurately to the customer
-Completing proactive calls to customers to determine their satisfaction level with the service received

What does it take to get on track?
-Previous customer service experience in the automotive aftermarket industry is preferred
-Well developed knowledge of mechanical services is a definite asset
-Excellent time management skills
-Strong interpersonal skills with the ability to work as a team
-Ability to work well under pressure in a fast paced, ever changing and high-volume environment
-Maintaining a valid driver's license is a condition of employment

What do we offer? At Fountain Tire, youll have a great place to work:
-Regular day shifts
-Great discounts for you and your family on tires, parts and mechanical services
-Health, Dental and Vision Benefits for you and your family
-RRSP matching program
-The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Transportation/Travel Information
 - Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
Specific Skills
 - Sell merchandise
 - Receive payments
 - Maintain records and statistics
 - Explain the type and cost of services offered
 - Arrange for billing for services
 - Arrange for refunds and credits
 - Answer inquiries and provide information to customers
 - Order supplies and maintain inventory
Work Setting
 - Retail and wholesale distribution center
Work Conditions and Physical Capabilities
 - Fast-paced environment
Business Equipment and Computer Applications
 - Windows
 - Word processing software
 - Electronic mail
 - Database software
 - Internet browser

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