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Qualifications:
Previous experience in a customer service role
Thorough knowledge of products and procedures
Strong communication and interpersonal skills
Ability to adhere to policies/procedures
Able to operate effectively in a fast paced environment
Main duties of the job:
Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food;
participate in assisting to establish methods to meet work schedules; maintain records of stock, repairs, sales and wastage;
train staff in job duties and sanitation and safety procedures;
ensure that food and service meet quality control standards;
you may participate in the selection of food service staff and assist in the development of policies, procedures and budgets;
maintain company and corporate adherence to standards, procedures and programs, and as updated from time to time.
Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels