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The job of the Medical Office Assistant (MOA) is primarily to function as the doctors secretary. He/she must be able to answer the phone, book and cancel appointments, greet patients and update their information before placing them in a room, use a computer, sort and scan any necessary documents, and to make phone calls and faxes on behalf of the doctor, in addition to helping to make and manage the doctors schedule and appointments. His/her function also includes acting as an assistant on occasions where the doctor needs one for a procedure with a patient (e.g. to hand and take objects from the doctor during a Pap exam) as well as to do basic measurements on patients such as measuring their height, weight, and blood pressure prior to a visit. He or she may also be asked to do basic tests such as to do urine analysis or to perform a urine pregnancy test on a sample from a patient. A good MOA also acts as an mini-office manager, for example, keeping track of the supplies that the doctor needs and re-ordering them on a timely basis. An excellent MOA will also help the doctor with invoices and billing. Essentially, the function of an MOA is to run all the parts of the doctors office, allowing the physician to concentrate on seeing, evaluating, and treating patients. The more efficient the MOA, the more efficient the physician, and the higher the pay will be for the MOA. Previous training/experience as an MOA is not necessary (though it may be desirable) as the MOA will be trained in any of the skills they need. The primary requirements are to be organized, open and willing to learn new things, and to have good teamwork and communication skills.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
Work Setting
- Health services
Work Location Information
- Rural community
Typing (Words Per Minute)
- 0 - 40 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Electronic scheduler
- Mac OS
- General office equipment
- Internet browser
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