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Our client is currently seeking an experienced Service Writer in the Paradise Hill area to start as soon as the right candidate is found, with a starting wage of $20-25/hr.
Typical duties include:
Assist in preparing price sheet for all repair orders.
Assist in creating work orders and establishing customer files.
Help determine appropriate charges for materials and labor for each customer or internal account.
Assist in parts inventory control by assuring all items leaving the parts area are properly billed.
Review and maintain all repair orders for accuracy and completeness.
Assist with all warranty claims and manufacturer claim forms.
Assist in maintaining up-to-date and organized service library of bulletins and reference material.
Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
Communicate and coordinate work schedule with Service Technicians accordingly.
Assist customers with repair and service orders.
Assist in scheduling and rescheduling of service work.
Assist in resolving work performance or billing inquiries as requested.
Keep service manager informed on all special parts orders, shortages and malfunctions.
Ensure every customer is satisfied with the products, services and support of all staff.
Requirements:
High School diploma or equivalent.
Two or more years experience in Service Writer position and/or (service department or parts department) is an asset
Ability to communicate instructions clearly and concisely.
Experience as a service writer in heavy equipment and trucks preferred,
Knowledge of mechanical repairs and diagnostics on heavy duty and medium duty equipment preferred but not required.
You must be a strong computer user, able to handle lots of paperwork, manage people and sell services.
Must be able to pass a drug test, and background check.
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Access and process information
- Sell merchandise
- Receive application forms
- Receive credit and employment applications
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Work Conditions and Physical Capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Electronic mail
- Electronic scheduler
- General office equipment
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