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Job brief
We are looking for a Medical administrative assistant to organize our medical facilitys functions. You will support day-to-day operations by performing administrative tasks and ensuring high quality customer service for our patients.
As a Medical administrative assistant, you will perform various tasks on a daily basis. So, you should be able to multitask and prioritize. We also expect you to handle sensitive information confidentially. If you are able to combine exceptional communication skills with an ability to perform behind the scenes tasks, we would like to meet you.
Ultimately, you should be able to ensure our medical facilitys smooth operation by accurately completing administrative tasks in a timely manner.
Responsibilities
Interview patients for case histories prior to appointments
Update and maintain patients health records
Assist patients with initial paperwork
Schedule and coordinate appointments
Process insurance claims in compliance with law requirements
Use medical software to support all transactions
Manage receivable and payable accounts and maintain financial records
Answer patients queries and ensure quality customer service
Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies
Ensure compliance with procedures
Keep up-to-date with changes in medical and insurance legislation
Requirements
Proven work experience as a Medical administrative assistant
Hands on experience with medical software and MS Office
Knowledge of healthcare operations
Familiarity with medical and insurance legislation
Excellent organizational and multitasking skills
Customer-oriented communication skills
High school diploma; certification in medical administration is a plus
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Additional Skills
- Provide basic information to clients and the public
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Health services
Typing (Words Per Minute)
- 61 - 80 wpm
- 101 - 120 wpm
- 121+ wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Switchboard 25+ lines
- Electronic mail
- General office equipment
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