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Express Employment Professionals is looking for a Customer Service Representative for a local Regina company. The successful candidate will have core responsibilities in client care, resolving customer complaints and providing solutions, ensuring customer satisfaction is a top priority, working within tight deadlines and/or fast paced environment. Our fun and high-energy work environment allows the Customer Service Representative to be the first step in helping customers. This position receives inbound calls, and at times, will make outbound follow-up client calls. This role works independently as well as within a team, the ability to type 30+ words per minute and proper phone etiquette is essential. This innovative company is moving fast and often promotes from within. Some seasonal overtime hours are offered. Our Customer Service Representative is vital to our clients success.
Job highlights:
Positive customer impact and work environment
Team atmosphere, with supervisor support and weekly team incentives
What we look for:
Basic understanding of Microsoft Office Suite
Ability to resolve challenges professionally and clearly
Six months or more experience in retail or customer service setting
Type 30+ words per minute
Apply online or at our office:
Express Employment Professionals can help you find the type of job that is a perfect fit for your needs and abilities, and youll never pay a fee for our services and support. Take the first step toward your success. Apply with Express today! Please email your resume to Joelle.Hannant@ExpressPros.com or apply online at www.ExpressPros.com/ReginaSK.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Access and process information
- Receive application forms
- Receive credit and employment applications
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Work Setting
- Business services
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- 20/20 vision
- Attention to detail
- Hand-eye co-ordination
- Standing for extended periods
- Walking
Security and Safety
- Bondable
- Basic security clearance
- Enhanced reliability security clearance
- Secret clearance
- Top secret clearance
- Criminal record check (abstract)
- Credit check
- Confidential security clearance
Own Tools/Equipment
- Cellular phone
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Dictaphone
- Database software
- Presentation software
- Business diagramming software
- Desktop publishing software
- Mac OS
- General office equipment
- Accounting software
- Human Resource software
- Internet browser
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