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IT Service Desk Manager

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Job Order #: 5594721

NOC: 2171
Employer Name:
Express Employment Professionals
Posted Date:
20-Oct-2017
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
University Diploma
Experience:
3-5 Years
Apply By:
27-Oct-2017
How to Apply?:
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Employer Name:
Express Employment Professionals
Contact Phone:
306-584-5627
Contact Fax:
306-584-5628
Contact Email:
Joelle.Hannant@ExpressPros.com


Description

Express Employment Professionals is a full service staffing & recruiting agency. We are looking for a Senior Level Service Desk Analyst to join our Clients Information Technology team in Regina for a term, reporting to the Manager, IT Service Delivery. The Service Desk Analyst will primarily be responsible for maintaining exceptional infrastructure performance and troubleshooting complex technical issues.

Key Responsibilities:
Provide frontline technical support and expertise to internal clients
Document requirements read and write technical specifications and technical mapping documents and convert them into solution designs
Keep projects on track while showing adaptability and the ability to effectively solve problems in order to deliver quality solutions to internal clients
Communicate technical issues, status, risks, and needs to all stakeholders

Knowledge/Skills/Abilities:
Understanding and experience with change management, ITIL processes and ITSM
Understand complex scenarios and problems and provide clear resolutions
Support a technical team, including outsourced vendors through all aspects of technical execution
Strong ability to self-manage time and effort within project budgets
Excellent written and verbal communication skills, strong work ethic, high attention to detail and a willingness to tackle difficult and complex problems in a fast-paced and dynamic environment
Familiarity in the following programs would be considered an asset: Network and Server Architecture, Microsoft Windows, Virtual Machines, Port Configuration, VPN clients; Windows/MS SQL; Certificates, Domain Name Systems, Active Directory; Microsoft IIS; and Microsoft Visio Diagram Development as well as support a mobile network including Blackberry 10 devices & IPhone.

The successful candidate must have a background in Finance IT, particularly dealing with trading, power traders, investments, pension plans or treasury is considered an asset.

 

Skills and Abilities

Computer and Technology Knowledge
 - Word processing software
 - Internet
 - Database software
 - MAC
 - JavaOS
 - Hardware
 - Networking software
 - Networking hardware
 - Networking security
 - Intranet
 - Servers
 - Applications - desktop
 - Applications - enterprise
 - Security software
 - Presentation software
 - Office Suites
 - Mail server software
 - Communication software
 - Programming software
 - Web service design
 - Desktop publishing software
 - Mapping and data visualization software (GIS)
 - Data analysis
 - Programming languages
 - Software development
Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Transportation/Travel Information
 - Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
 - Registration as a Professional Engineer
 - Information Systems Professional (ISP)
 - Certified Computer Programmer (CCP)
Specific Skills
 - Confer with clients to identify and document requirements
 - Conduct business and technical studies
 - Design, develop and implement information systems business solutions
 - Provide advice on information systems strategy, policy, management and service delivery
 - Assess physical and technical security risks to data, software and hardware
 - Develop policies, procedures and contingency plans to minimize the effects of security breaches
 - Develop and implement policies and procedures throughout the software development life cycle
 - Conduct reviews to assess quality assurance practices
Work Setting
 - Help desk
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Repetitive tasks
 - Handling heavy loads
 - Physically demanding
 - Manual dexterity
 - Attention to detail
 - Ability to distinguish between colours
 - Sound discrimination
 - Sitting
 - Combination of sitting, standing, walking
 - Standing for extended periods
 - Bending, crouching, kneeling
Security and Safety
 - Bondable
 - Basic security clearance
 - Enhanced reliability security clearance
 - Secret clearance
 - Top secret clearance
 - Criminal record check (abstract)
 - Confidential security clearance
Own Tools/Equipment
 - Cellular phone

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