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Medical office assistants (MOA) perform administrative tasks and some medical duties while under the supervision of the physician. This includes answering phones and directing calls, booking and cancelling appointments, greeting patients, sorting and scanning of necessary documents, make phone calls and send faxes on behalf of the physician. Helping to make, manage, and organize the physicians schedule. MOA's are expected to have some patient contact including doing patient measurements (weight, height, blood pressures, etc), putting patients into rooms, and occasional assistance with office procedures. Performance of basic medical tasks including urine analysis, spot sugar testing, pregnancy testing, etc. The MOA will also ask as an office manager by ordering business/medical supplies and assessing the needs of the office to run smoothly. The function of an MOA is to run all parts of the physicians office to allow the physician to concentrate on seeing, evaluating, and treating patients.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Health services
Work Location Information
- Urban area
Typing (Words Per Minute)
- 41 - 60 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Word processing software
- Electronic mail
- Electronic scheduler
- General office equipment
- Internet browser
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