Job Order Detail

Description

Who are you?
A proven problem-solver with experience troubleshooting server and network environments and have a passion for ongoing learning.

Who are we?
KSP Technology Inc. is a privately-owned company that provides a variety of IT services and solutions to the business market.  Our company places high importance on customer service, relationship building, and collaborative effort.

What do we need?
We are looking for talented and motivated IT support analysts to monitor and support our business clients needs.  Reporting to our Service Delivery Manager, you will provide remote and on-site support for incidents and requests, execute planned projects, and provide ongoing maintenance to server and network environments.  The ideal candidate will meet the following criteria:

Strong analytical, logical, and reductive troubleshooting skills
Exceptional written and verbal English-language communication skills
Technical experience in Windows 7/10, Server 2008/12/16, Exchange, and networking
Proven abilities in customer service, conflict resolution, and relationship-building
Class 5 drivers license, access to your own vehicle, and a clean criminal record check

Special consideration will be granted to applicants with the following:
Certifications:  MCSE, MCSA, CCNA, A+, ITIL
3-5 years experience in a Help Desk role
2+ years experience in IT field support
Experience in supporting terminal server environments

Whats next?
Submit your resume and cover letter to careers@ksp.ca for review.  Be sure to provide a concise detail of how your education and work experience meet the criteria above.