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The Service Advisor assists customers with their repair and scheduled maintenance service requests. They help to ensure the vehicle is fixed right the first time by accurately documenting the customer concern on the repair order. The advisor also consults customers on needed scheduled maintenance repairs and rebooks appointments. They review the root cause and corrective repair action with the customer during vehicle delivery. The Service Advisor also assists the Service Manager by distributing work to technicians, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with the safety and environmental programs and practices, and any other duties as assigned. This position is eligible to be a committee member of the OH&S Committee.
Requirements:
Minimum of high school diploma or equivalent.
College or automotive/vocational training preferred.
Two (2) years in an automotive service environment is preferred.
WHMIS 1988 & WHMIS 2015 required.
Valid drivers license required.
Advanced computer skills an asset.
Excellent time management, ability to multitask, and organizational skills.
Working Conditions:
Using a computer to look up information and write up orders.
CSA Approved hard-toe shoes required.
Working on concrete floors.
Using physical and manual dexterity.
Ability to lift 50lbs unassisted.
Using equipment consistent with industry standards.
Driving a vehicle and maneuvering trailers.
Clean, spacious department that the employee is responsible to maintain.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Willing to travel
- Willing to travel overnight
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- First Aid Certificate
- CPR Certificate
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Private sector
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Security and Safety
- Bondable
- Driver's validity licence check
Business Equipment and Computer Applications
- Windows
- Word processing software
- Electronic mail
- Internet browser