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ROOM ATTENDANT DUTIES AND RESPONSIBILITIES:
Enters and prepares the room for cleaning.
Makes bed.
Dusts the room and furniture.
Replenishes guestroom and bath supplies.
Cleans the bathroom.
Cleans the closet.
Vacuums and racks the carpet.
Checks and secures the rooms.
Replenish amenities according to the operational standards.
Deliver and retrieve items on loan to guests e.g. iron and ironing boards
Ensure security of guest rooms and privacy of guests
Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
Cleans guest bathroom/bed room/floor corridor.
Responsible for replenishment of guest complimentary water.
Responsible for the cleanliness and maintenance of his/her work area.
Responsible for the Hotel property in the work area.
Attends to guest calls, guest requests /guest complaints in the area assigned to him.
Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
Responsible for following the standard operating procedures.
Responsible for achieving and exceeding the guest satisfaction score.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Decision making
- Job task planning and organizing
- Finding information
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Wash windows, walls and ceilings
- Vacuum carpeting, area rugs, draperies and upholstered furniture
- Sweep, mop and wash floors
- Stock linen closet
- Dust furniture
- Clean and disinfect bathrooms and fixtures
- Clean changing rooms and showers
- Handle and report lost and found items
- Distribute clean towels and toiletries
- Clean, disinfect and polish kitchen fixtures and appliances
- Make beds and change sheets
Work Setting
- Hotel
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Physically demanding
- Attention to detail
- Standing for extended periods
- Bending, crouching, kneeling
Security and Safety
- Bondable