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Front Desk Agent

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Job Order #: 5599244

Employer Name:
BEST WESTERN PLUS KINDERSLEY HOTEL
Posted Date:
19-Nov-2017
Location:
KINDERSLEY
 
# of Positions:
2
Employment Terms:
Full Time
Education:
GED 12 - General Educational Development
Experience:
7-11 Months
Apply By:
19-Dec-2017
How to Apply?:
Please email kyle@wfdev.ca or bwkindersley.gm@gmail.com

Application Information

Employer Name:
BEST WESTERN PLUS KINDERSLEY HOTEL

Employer Address:
 
501 14th Avenue East
KINDERSLEY,SK
CANADA
S0L1S0

Contact Name:
Keerthi Suranga

Contact Phone:
306-463-3600

Contact Fax:
306-463-3603

Contact Email:
bwkindersley.gm@gmail.com



Description

The Best Western Plus Kindersley Hotel is looking for an F/T Front Desk Agent. The suitable candidate must possess:

Great customer service skills, problem-solving skills, and multi-tasking skills.

Must be able to remain calm under pressure and able to work with minimum supervision.

Must be well versed in Microsoft and ability to stand for 8 hours.

Must be flexible and be available on Weekdays, Weekends, Holidays and be able to work the overnight shift occasionally if required.

Answering phone calls for reservations and in-house guest requests Check-in, Check out guests, make reservations and answer guest queries

Pre-block reservations- Identify repeat guests, assign welcome gifts for top corporate clients

Make individual and group reservations and coordinate with the Sales Department

Handle customer complaints with minimum management involvement

Work independently with minimum supervision

Attend to other tasks assigned by the General Manager

 

Skills and Abilities

Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Computerized reservation system
 - Multi-line switchboard
 - Spreadsheet software
 - Word processing software
Security and Safety
 - Bondable
Specific Skills
 - Follow emergency and safety procedures
 - Provide information about services available in the community
 - Provide general information about points of interest in the area
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Keyboarding
 - Customer service oriented
 - Work with minimal supervision
 - Arrange services required for guests with special needs
 - Balance cash and complete balance sheets, cash reports and related forms
 - Investigate and resolve complaints and claims
 - Perform light housekeeping and cleaning
 - Process wake-up calls
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
 - Store and retrieve luggage
 - Take, cancel and change room reservations
Essential Skills
 - Continuous learning
 - Computer use
 - Finding information
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Transportation/Travel Information
 - Own transportation
Type of Bookkeeping and Accounting
 - Cashiering

 

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