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The Best Western Plus Kindersley Hotel is looking for an F/T Front Desk Agent. The suitable candidate must possess:
Great customer service skills, problem-solving skills, and multi-tasking skills.
Must be able to remain calm under pressure and able to work with minimum supervision.
Must be well versed in Microsoft and ability to stand for 8 hours.
Must be flexible and be available on Weekdays, Weekends, Holidays and be able to work the overnight shift occasionally if required.
Answering phone calls for reservations and in-house guest requests Check-in, Check out guests, make reservations and answer guest queries
Pre-block reservations- Identify repeat guests, assign welcome gifts for top corporate clients
Make individual and group reservations and coordinate with the Sales Department
Handle customer complaints with minimum management involvement
Work independently with minimum supervision
Attend to other tasks assigned by the General Manager
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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