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SecurTek is a leading security monitoring provider delivering excellence in service, value and choice to businesses and consumers across Canada. We are a wholly-owned subsidiary of SaskTel.
We are looking for 1 Perm FT CUSTOMER ASSISTANCE ATTENDANT in our Head office in Yorkton. If you are an energetic and enthusiastic individual who like to work in a 24/7 environment and is looking to join the strong and dynamic team at SecurTek, we strongly encourage you to apply for this position.
JOB SUMMARY
Responsible for providing all services necessary to meet the calling inquiry and completion needs of all types of customers. This includes entering manual or electronic customer data information provided by external customers and internal departments, into operating systems. Communicates with customers to verify customer information. Completes internal work and procedures to ensure the customers requirements are met or exceeded.
DUTIES & RESPONSIBILITIES:
1. Provides/assists customers with local, toll, directory and emergency call completion.
2. Assists special needs customers in call completion, as requested.
3. Supplies call routing and rate information.
4. Assists with projects as required.
QUALIFICATIONS
1. Grade 12 Diploma or equivalent
2. Working knowledge of PC;s and 40 wpm keyboarding skills.
3. Successful applicants will be required to provide a criminal record check prior to employment
BENEFITS
As per collective agreement and include: Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, and Pension
Security and Safety
- Criminal record check (abstract)
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