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Front Desk Agent

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Job Order #: 5599646

Employer Name:
Canalta Hotel Assiniboia
Posted Date:
21-Nov-2017
Location:
ASSINIBOIA
 
# of Positions:
1
Employment Terms:
Full/Part Time
Education:
GED 12 - General Educational Development
Experience:
0-6 Months
Apply By:
04-Dec-2017
How to Apply?:
This job is no longer taking applications

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Employer Name:
Canalta Hotel Assiniboia

Employer Address:
 
601 1ST AVE W
ASSINIBOIA,SK
CANADA
S0H0B0

Contact Name:
San Kapoor

Contact Phone:
306-642-1010

Contact Fax:
306-642-1011

Contact Email:
canaltaassiniboia@canalta.com



Description

Guest Service Agent
Full Time
Part Time
In collaboration with the General Manager, the Guest Service Agent is responsible for delivering
exceptional  guest  service.  As  the  Guest  Service  Agent  affects  the  guest  experience  at  every  
level

  by  phone,  in  person  and  behind  the  scenes  

  it  is  imperative  that  the  Guest  Service  
Agent is friendly, respectful and helpful at all times.
Core Competencies:

    Provide assistance and courtesy to guests

     Maintain  accountability  for  all  paperwork,  checklists  and  transactions  performed  during  
assigned shift

    Perform laundry and room cleaning activities when required

    Perform minor maintenance tasks  

     PERFORM   ALL   OTHER   DUTIES   AS   MAY   BE   REQUIRED   BY   THE   GENERAL  
MANAGER
Team Member Benefits:

     Group  benefits  including  Extended  Health  Care,  Long-Term  Disability,  Life  Insurance,  
Dental, Optical, Prescriptions

     Use  of  Canalta  managed  hotel  facilities  (fitness  room and  pool  for  you  and  
your immediate family)

    Discounts at Canalta managed hotels
For a full job description please contact the General Manager at the email address listed below.

 

Skills and Abilities

Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Computerized reservation system
 - Multi-line switchboard
Specific Skills
 - Provide information about services available in the community
 - Provide general information about points of interest in the area
 - Customer service oriented
 - Work with minimal supervision
 - Balance cash and complete balance sheets, cash reports and related forms
 - Investigate and resolve complaints and claims
 - Perform light housekeeping and cleaning
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Take, cancel and change room reservations
Essential Skills
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Reading text
Transportation/Travel Information
 - Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required

 

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