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IT Technical Analyst

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Job Order #: 5600049

Employer Name:
SASK911 PROVINCIAL EMERGENCY COMMUNICATIONS CENTRE
Posted Date:
23-Nov-2017
Location:
PRINCE ALBERT
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Technical/Applied Science Diploma
Experience:
6-9 Years
Apply By:
07-Dec-2017
How to Apply?:
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Employer Name:
SASK911 PROVINCIAL EMERGENCY COMMUNICATIONS CENTRE

Contact Name:
Technical Services Manager

Contact Email:
careers@pa911.com



Description

The IT Technical Analyst is responsible for maintaining and supporting the computer systems and related infrastructure of the PECC and the Branch as well as to provide support to other major initiatives of Emergency Management and Fire Safety and the Ministry of Government Relations.

DUTIES AND RESPONSIBILITIES

The IT Technical Analyst will:

Assist in the support and maintenance of the PECC computing systems and infrastructure technologies, ensuring that current policies in place match operational guidelines.
Be an effective second level technical support resource for the Branch.
Maintain software and hardware updates for the various PCs, servers, storage and network devices.
Repair PC, server and printer hardware as needed.
Implement and deploy new systems or software to the environment.
Create, update and provide documentation when needed.
Maintain safe work areas; organizing and managing space effectively.
Aid other team members in the management and implementation of small to medium size projects.

ILLUSTRATIVE EXAMPLES OF WORK

    Monitor for Quality
    Write technical documentation on existing systems
    Support server and network environment, support end user computing environment.
    Manage Directory Services objects
    Deploy updates to OS, system firmware and other enterprise wide applications.
    Troubleshoot enterprise software issues
    Support other IT work units with their Technology or Infrastructure requirements

HOURS OF WORK

The IT Technical Analyst works Monday to Friday, and makes his/herself available as necessary to fulfill their mandate.  They will also participate in the after hours on call rotation.

The IT Technical Analyst may be required to work outside regular business hours to attend staff meetings, emergencies or other functions as required and or directed by his/her supervisor.

Candidates must have
- Valid Class 5 drivers license
- Provide a clear Criminal Record Check during the hiring process

 

Skills and Abilities

Work Setting
 - Computer systems unit
 - Government
Work Conditions and Physical Capabilities
 - Attention to detail
Security and Safety
 - Criminal record check (abstract)
Specific Skills
 - Provide advice and training to users in response to identified difficulties
 - Consult user guides, technical manuals and other documents to research and implement solutions
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Document use
 - Reading text
Computer and Technology Knowledge
 - Communication software
 - Mail server software
 - Security software
 - File management software
 - Applications - enterprise
 - Applications - desktop
 - Servers
 - Intranet
 - Extranet
 - Networking security
 - Networking hardware
 - Networking software
 - Device drivers
 - Hardware
 - Database software
 - Internet
 - Linux
 - Windows
Transportation/Travel Information
 - Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
 - A+ Certification

 

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