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Bilingual Software Technical Support Specialist

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Job Order #: 5602153

Employer Name:
itracks
Wage/Salary Info:
Varies depending on experience
Posted Date:
07-Dec-2017
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
Grade 12
Experience:
0-6 Months
Apply By:
02-Jan-2018
How to Apply?:
To apply for this position send your resume to us at humanresources@itracks.com. Quote Bilingual Software Support Specialist in the subject line of the email.

Application Information

Employer Name:
itracks

Employer Address:
 
150-820 51ST ST E
SASKATOON,SK
CANADA
S7K 0X8

Contact Name:
Garnette Weber

Contact Phone:
3066655026

Contact Fax:
3066652045

Contact Email:
humanresources@itracks.com

Employer Website:
www.itracks.com/careers/



Description

Responsibilities:
    Provide bilingual technical support for itracks software applications
    Liaison between external project participants and itracks Operations Department including reporting feedback from participants
    Respond to participant inquiries and perform problem solving effectively and in a professional and timely manner
    Perform technical calls for participant recruitment
    Pursue self-development to provide top-quality customer service, and to increase itracks software products mastery and industry knowledge
    Contribute to sales growth by delivering high quality technical support
    Work effectively in a team environment for the good of the company as well as individuals

 

Skills and Abilities

Work Conditions and Physical Capabilities
 - Sitting
 - Attention to detail
 - Work under pressure
 - Fast-paced environment
Security and Safety
 - Criminal record check (abstract)
Specific Skills
 - Provide input into product design where goods or services must be tailored to suit client's needs
 - Assess client's needs and resources and recommend the appropriate goods or services
 - Consult with clients after sale to provide ongoing support
 - Resolve product and service related problems
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Transportation/Travel Information
 - Public transportation is available
 - Travel expenses not paid by employer
 - Own transportation
Products/Services
 - Computer software
 - Consulting services
Work Location Information
 - Urban area
 - On-site customer service
Customers/clients
 - Commercial establishments
 - Consumers
 - Foreign companies

 

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