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Software Support Specialist - Night Shift

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Job Order #: 5602154

Employer Name:
itracks
Wage/Salary Info:
Varies depending on experience
Posted Date:
07-Dec-2017
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
Completed at least some post-secondary
Experience:
0-6 Months
Apply By:
02-Jan-2018
How to Apply?:
To apply for this position send your resume to us at humanresources@itracks.com . Quote job title and Night Shift in the subject line.

Application Information

Employer Name:
itracks

Employer Address:
 
150-820 51ST ST E
SASKATOON,SK
CANADA
S7K 0X8

Contact Name:
Garnette Weber

Contact Phone:
3066655026

Contact Fax:
3066652045

Contact Email:
humanresources@itracks.com

Employer Website:
www.itracks.com/careers/



Description

itracks is looking for Software Support Specialist to provide support to our International client base.  The regular hours of the position following the training period will be 12:30am to 8:30am for approximagely half of the shifts. The other half of the shifts can be day time shifts.  Job duties include:

- Provide technical support for software users
- Liaison between project participants and itracks Operations team
- Respond to participant inquiries
- Assist in the revision of training documentation as required
- Confirming participant recruitment
- Work in a team-oriented atmosphere for the good of the entire company as well as the individual

 

Skills and Abilities

Work Conditions and Physical Capabilities
 - Sitting
 - Attention to detail
Security and Safety
 - Criminal record check (abstract)
Specific Skills
 - Provide input into product design where goods or services must be tailored to suit client's needs
 - Assess client's needs and resources and recommend the appropriate goods or services
 - Consult with clients after sale to provide ongoing support
 - Resolve product and service related problems
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Transportation/Travel Information
 - Public transportation is available
 - Travel expenses not paid by employer
 - Own transportation
Products/Services
 - Computer software
 - Consulting services
Customers/clients
 - Commercial establishments
 - Consumers
 - Foreign companies

 

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