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Essential Duties and Responsibilities (not all inclusive)
Individual must be able to perform the essential duties with or without reasonable accommodation.
Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database;
Maximize gross margin sales through careful analysis during the quote process;
Identify and act on opportunities to increase market share by growing sales;
Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;
Assist outside sales and/or branch management in processing priority transactions;
Work to understand customers business and determine customers requirements and expectations in order to recommend specific products and solutions
and make value-added recommendations to increase sales;
Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);
Maintain and approve quality standards;
Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;
Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;
Monitor expected ship dates to ensure timely delivery and expedite as needed;
Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors,
shortages, and damaged material);
Perform other duties as required;
Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Type of Sales Account
- Regional accounts
- National accounts
- Key accounts
- Local accounts
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Resolve product and service related problems
- Consult with clients after sale to provide ongoing support
- Promote sales to existing clients
- Assess client's needs and resources and recommend the appropriate goods or services
- Develop reports and proposals to illustrate benefits from use of good or service
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Physically demanding
- Manual dexterity
- Attention to detail
- Hand-eye co-ordination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Security and Safety
- Criminal record check (abstract)
- Driving record check (abstract)
Products/Services
- Manufacturing and industrial products
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