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Using a computerized dispatching system in conjunction with a two way radio system. You will also answer phones and will be entering trip data into the computer. Researching trips and providing information to customers and management. City knowledge is a must. Experience is a must.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Provincial or Territorial Radio Operator Certificate
Additional Skills
- Maintain work records and logs
- Ensure proper functioning of equipment
- Light cleaning duties
- Provide customer service
Work Setting
- Transportation
Ability to Supervise
- 1 - 2 people
Type of service experience
- Taxi
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Dispatcher Specific Skills
- Dispatch personnel according to schedules and work orders
- Dispatch personnel as required by emergency situations
- Act as liaison between customers and drivers
Business Equipment and Computer Applications
- Windows
- Electronic Mail
- Dispatch management service software
- Monitoring and tracking software
Work Site Environment
- Non-smoking