Job Order Detail

Description

SaskTel is on the lookout for 9 Casual Part-Time Service Technicians in Saskatoon, SK to receive incoming calls from customers and be the prime contact to resolve technical issues customers may have with their services.

You will use your technical knowledge to analyze, test and repair situations using different data applications. In some cases you will be responsible to escalate calls to the next level of support.  You will create trouble tickets to document all of the reported customer issues. You are accountable to provide a high level of customer service while resolving customer complaints or issues.

This exciting opportunity provides you with the ability to work with a variety of SaskTel Products and Services such as Internet, MaxTV, Home Phone and Wireless services.  

You will work with external customers, internal SaskTel customers and with consumer and business customers.  

These positions are of a casual part-time nature, therefore, SaskTel does not guarantee a set number of work hours per week.  Hours are scheduled according to business needs and currently average 24 hours per week.  You must be comfortable being scheduled in department that is open 24 hours a day, 7 days a week, 365 days a year.

The Service Technician must possess the following qualifications:
- Diploma/Certificate in computer networking OR Certificate in Business Administration (with Computer Science classes) OR thorough knowledge of internet/networking support, typically gained with three years of experience in a related field.

- Thorough knowledge and experience with DOS/Windows personal computers from both a hardware and software perspective.

- Working knowledge and experience with Macintosh personal computers from both a hardware and software perspective.

-Working knowledge of the Internet.

For more information about this job and to apply, visit sasktel.com/careers