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FYidoctors is looking to hire a full-time permanent Patient Services Specialist at our practice in Regina, SK. This team member will work a schedule of 30 to 40 hours per week, Mondays through Saturdays, with some evening/weekend shifts. The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.
How Youll Benefit
Comprehensive rewards package
Competitive salary and benefits
Rapid and continued growth, ensuring a constantly challenging and rewarding environment
A workplace culture where collaboration is fostered
Ongoing training and development opportunities
Responsibilities
Communication with patients including in person, by phone, and by email
Customer service activities including appointment bookings, prescription printouts, and billing and payments
Office administrative tasks including processing mail, filing, and faxing
Assistance with retail of eyewear products
The Successful Candidate
Passionate about customer experience; a great communicator who can provide exceptional patient care
Committed to excelling as a member of a high performing team
Able to multi-task in a fast-paced environment
Good computer knowledge, including Microsoft Office suite
Previous experience or knowledge of routine eye care an asset
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Additional Skills
- Perform general clerical duties
- Order supplies and equipment
- Maintain inventory of equipment
- Maintain records and inventories of supplies
- Clean and maintain equipment
Work Setting
- Optical retail store
- Office of health care professional
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Walking
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