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We are seeking a customer service representative. Must have superb customer service skills. Insurance experience an asset. No phone calls please.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Access and process information
- Receive payments
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
Work Setting
- Health services
Work Conditions and Physical Capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Security and Safety
- Bondable
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Electronic mail
- Electronic scheduler
- General office equipment
- Internet browser