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Fountain Tire Swift Current is searching for a friendly and knowledgeable Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.
What We Offer:
Competitive market wages, Regular day shifts and great discounts for you and your family on tires, parts and mechanical services
Health, Dental and Vision Benefits for you and your family and an RRSP matching program
The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!
As a Service Manager, your duties will include:
Overseeing and managing mechanical and tire services
Setting quality standards and maintaining the quality of all shop activities
Addressing customer complaints and inquiries in a courteous, professional manner
Advising technicians of work that must be completed and ensuring completion
Ensuring technicians compliance with company standards regarding quality, safety, and customer service
Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
Our ideal candidate has/is:
Experience as a Service Manager, Service Advisor, Inside Sales Representative or Parts Person with excellent knowledge of mechanical services
Effective leadership skills, with a strong focus on operations and business processes
High level of integrity and accountability and a customer service focus
Ability to develop and maintain effective relationships with team members and customers
Strong communication, and interpersonal skills and is flexible, patient, and calm when working with tight schedules
Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements