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The Regional Service Manager will be responsible for Fire & Life Services in the Prairies. The incumbent will ensure profitability in the region by maximizing labour efficiencies & controlling service expenses.
DUTIES & RESPONSIBILITIES
Provide leadership & guidance to Supervisors
Requires understanding of core Service Offerings such as: VFSS services, Respiratory , Instrumentation , Fall Arrest, & Engineered Fire Systems
Ensure services are implemented, performed, & reported in accordance with company policies, customers requirements &local authorities
Develop business plans &objectives for Supervisors to meet overall regional & national objectives
Work closely with Sales & Customer Service to ensure a coordinated approach to meet customer needs & achieving Service objectives
Manage all subcontractors to quality service & support
Coordinate with & provide support to Inside Sales, CPQ personnel, BDMs & MSMs to develop effective marketing campaigns, provide quotes, & conduct joint sales calls
Manage Service Supervisors & Technicians in the region to achieve consistency in service
Promote safety awareness through coaching, safety audits & safety meetings
Work closely with the VP of Services to prepare annual service budgets & manage to these budgets
Regular overnight & extended travel to service operations in Saskatoon, Regina, & Winnipeg at a min of once per month.
QUALIFICATIONS
College degree or diploma in Business Management or equivalent experience
A min of 7 yrs exp in the Fire Services industry with at least five years managing/supervising Technicians
Strong leadership & coaching skills
Self-motivated & results orientated. Capable of moving easily between operating details & broader service objectives
Ability to meet tight timelines & adapt to changing priorities
Intermediate to advanced level computer skills
Ability to travel for extended &overnight stays by air or by vehicle.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Driver's License
Additional Skills
- Recruit and hire workers and carry out related staffing actions
- Prepare production and other reports
- Prepare bids
- Estimate material and labour costs
Human Resources Responsibility
- 20-Nov
Specific Skills
- Train or arrange for training
- Supervise workers and projects
- Ensure adherence to safety standards
Major Work Area
- Service
- Repair
- Maintenance
- Inspection
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