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Guest Services Agent

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Job Order #: 5607518

NOC: 6435
Employer Name:
Microtel Inn & Suites - Estevan
Posted Date:
17-Jan-2018
Location:
ESTEVAN
 
# of Positions:
1
Employment Terms:
Part Time
Education:
Grade 12
Experience:
0-6 Months
Apply By:
26-Jan-2018
How to Apply?:
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Employer Name:
Microtel Inn & Suites - Estevan
Employer Address:
 
120 King Street
ESTEVAN,SK
CANADA
S4A2T5
Contact Name:
Dave Abrenica
Contact Phone:
306-634-7474


Description

-Preferably who can work on weekends.
-Perform check-ins and checkouts, paying special attention to accuracy and detail.
-Ensure each guest has received exceptional services and facilities
-Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
-Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
-Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
-Operate the front desk equipment such as the reservation system, switchboard, calculator, and key card vending machines
-May be required to work early morning, late evening and weekend shifts

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Transportation/Travel Information
 - Own transportation
Specific Skills
 - Take, cancel and change room reservations
 - Store and retrieve luggage
 - Secure guests' valuables
 - Register arriving guests and assign rooms
 - Provide information on hotel facilities and services
 - Process group arrivals and departures
 - Process guests' departures, calculate charges and receive payments
 - Process telephone calls
 - Process wake-up calls
 - Perform light housekeeping and cleaning
 - Maintain occupancy statistics
 - Investigate and resolve complaints and claims
 - Exchange foreign currency
 - Balance cash and complete balance sheets, cash reports and related forms
 - Arrange services required for guests with special needs
 - Work with minimal supervision
 - Customer service oriented
 - Keyboarding
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Provide general information about points of interest in the area
 - Provide information about services available in the community
 - Follow emergency and safety procedures
Work Setting
 - Hotel
Security and Safety
 - Credit check
Type of Bookkeeping and Accounting
 - Cashiering
Business Equipment and Computer Applications
 - Multi-line switchboard
 - Basic computer skills (will train)

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