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Responsibilities:
Develop an in-depth knowledge and fully understand the IPFusion software suite, markets, and product audience.
Expand the current Documentation framework and policies for the IPFusion software suite.
Design and enhance structure, style, and format of all product documentation.
Write/update, review, format, and maintain various pieces of documentation including the User Guide, Administration Guide, Setup Guide, and Product Specifications.
Communicate with Lead Developers and development team to align documentation delivery with software delivery.
Maintain and keep current training documentation to align with current product development.
Assist with product support and training as required.
Provide support for sales efforts as required.
Requirements:
Post-Secondary Degree/Diploma in Communication, RCM, English, Journalism, or another relevant field.
Experience in Technical Writing, Journalism, or product Documentation, ideally in security, integration, IT, or software.
Excellent writing and grammar skills in English.
Strong interpersonal skills and the ability to work well within a team.
Strong technical aptitude.
Ability to explain technical concepts in a simple and concise way to many audiences.
Additional Assets:
Excellent Microsoft Office suite skills.
General computer and software knowledge and proficiency.
Verbal and written communication in French.
Experience with creating product briefs, brochures, and other publications.
Experience with creating specifications.
Graphic design.
5-7 years Technical Writing experience preferred, but not required.
Administrative Experience
- Text publishing and distribution
- Editorial management
- Copy editing
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Computer Applications
- Word processing
- Desktop publishing
Target Audience
- Adults
Copywriting
- Advertising copy
- Advertising pamphlets and brochures
Technical or Specialized Writing
- Technical manuals
- Specifications