Job Order Detail

Description

Responsible to effectively promote and sell Tech services and products, executing both in-store and in-home/business. They will install, configure, partnering with the Warranty Depot/Matrix teams as required. They are responsible for establishing and maintaining sales and service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work. Provides guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Dependent on store sales volume this role will effectively balance their time in Tech Services as well as direct floor activities.

Knowledge/Skill Requirements

-    Verifiable and demonstrated skill in performing services/upgrades to all types of computers.
-    Demonstrates strong selling ability.
-    Ability to make appropriate product recommendations to customers.
-    Capacity to communicate with customers effectively using a variety of mediums. This involves the ability to take full ownership of the customer relationship and the ability to resolve customer concerns in a diplomatic manner.
-    Demonstrates leadership, and the ability to effectively train and coach.
-    Ability to make appropriate product recommendations to customers and at times do so in the moment.
-    Ability to make decisions with integrity that supports company guidelines and makes good business sense.
-    Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers. Ability to deal with multiple priorities and tasks at one time.
-    Ability to work effectively with ongoing distractions is necessary.
-    Can engage appropriately and work as part of a team.
-    Capacity to work independently and seek out assistance as required.
-    Able to work flexible schedule.