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Thank you.
If you are are organized, accurate and customer focussed and like to maintain accurate and on-time reports and records within the ag dealership, then we want to hear from you.
Behaviours to be effective in this role:
Enjoy problem solving and information gathering
Strong customer focus and a solid work ethic
Detail oriented, organized and accurate
Personable and with a can-do attitude working for the greater good of the team
Qualifications:
Basic knowledge of accounting practices
Computer savvy able to use standard desktop applications
Knowledge of office procedures
General understanding of mechanical/technical terms in an ag dealership is preferred
High School Diploma or equivalent experience
Duties include but not limited to:
Fields internal and external Service Department inquiries
Creates, maintains and invoices work orders and supports ordering parts as needed
Maintains filing, records, and other lists such as the service information library and list of product improvements.
Checks and validates technician times for work orders and payroll.
Updates customer profiles with information from the work orders
Process warranty and product improvement claims including the computation of charges submission and follow-up.
For almost 60 years, Nelson Motors & Equipment has been a growing, family-owned, John Deere dealership spanning 5 locations in SE Saskatchewan. We believe in taking care of our people by offering career development, competitive compensation, matched pension, bonuses and comprehensive benefits package. We pride ourselves on bridging our core family values to our customers through our great people.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Finding information
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Access and process information
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
Work Location Information
- Rural community
Work Conditions and Physical Capabilities
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
Own Tools/Equipment
- Computer
- Printer
- Internet access
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- General office equipment
- Internet browser
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