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Primary Responsibilities:
- Contacting customer by phone/e-mail regarding due balances
- Setting up new customer and gathering sufficient information to measure credit worthiness
- Addressing disputes timely and ensure that they are investigated, documented and resolved.
- Provide professional and timely service to customers both external and internal
- Ensuring accurate and timely requests are sent out for trade credit references (we receive on behalf of our customers)
- Closely monitor the order release process to ensure timely release of customer orders.
- Other duties as assigned
Required Skills:
- Must be a team player
- Communicating Effectively Excellent written and verbal communications
- Focusing on the customer Strong problem solving and customer service skills.
Essential Skills
- Problem solving
- Critical thinking
- Finding information
- Computer use
Business Equipment and Computer Applications
- Excel