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Requirements:
We are a material handling equipment dealership and we are looking for someone to manage our customers' parts, service and rental needs in Regina and surrounding area. You will coordinate and prioritize customer service requests, write estimates, track work orders and perform timely follow-ups with the technicians and with customers. You will also order parts for service jobs, customer orders and shop inventory. Shipping and receiving will also be required. The successful candidate will have strong computer skills and mechanical knowledge of forklifts and related equipment. Experience using Silk would be an asset but is not necessary. Minimum 5 years experience in Parts or Service preferred. Excellent written and verbal communication required and willingness to take ownership of your role as a key part of branch operations. Hours are 8:00 to 4:30 Monday to Friday. Salary competitive in the field and will be compensated based on experience.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
- Public transportation is available
Material Handling Equipment
- Pallet lifters
- Industrial lift trucks and fork-lifts
- Industrial forklifts
Weight Handling
- Up to 23 kg (50 lbs)
Keyboarding (Words Per Minute)
- 41 - 60 wpm
Additional Skills
- Train and supervise staff
- Perform general office duties
- Operate power tools
- Answer telephone and relay telephone calls and messages
- Schedule mechanics
- Clean and maintain office, supply area or warehouse
Specific Skills
- Store items in warehouse, tool room or supply area
- Sell spare and replacement parts
- Process incoming requisitions
- Prepare requisition orders to replenish parts and supplies
- Maintain records on inventory control system
- Issue and distribute parts and supplies for internal use
- Answer customer inquiries
- Receive, unpack and sort incoming parts, supplies and materials
- Identify, label and catalogue items received
- Ship, deliver or pick up parts, products or equipment
- Dispatch deliveries
- Prepare and track work orders
- Handle cash transactions
Work Setting
- Retail establishment
- Industrial establishment
Work Location Information
- In shop
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Hand-eye co-ordination
- Ability to distinguish between colours
- Standing for extended periods
- Bending, crouching, kneeling
Own Tools/Equipment
- Steel-toed safety boots
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic Mail
- General office equipment
- Internet browser
Work Site Environment
- Outdoors
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