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Plumbing & Heating Service Manager

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Job Order #: 5611950

NOC: 7213
Employer Name:
C & E Mechanical Inc.
Wage/Salary Info:
Based on experience includes benefits
Posted Date:
12-Feb-2018
Location:
MOOSE JAW
 
# of Positions:
1
Employment Terms:
Full Time
Experience:
10+ Years
Apply By:
15-Mar-2018
How to Apply?:
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Employer Name:
C & E Mechanical Inc.
Employer Address:
 
421 HIGH ST W
MOOSE JAW,SK
CANADA
S6H 1T2
Contact Name:
Scott Kerr
Contact Phone:
(306) 693-6722
Contact Email:
c.e@sasktel.net
Employer Website:
http://www.cemechanicalinc.com


Description

We are looking for an experienced Service Manager with 10 years plus of working experience in the Plumbing & Heating industry. The Plumbing & Heating Service Manager leads technicians who install, repair and maintain plumbing & heating equipment in residential and commercial buildings.

Duties:
Responsible for the scheduling and supervision of technicians to effectively provide plumbing and heating service, repair and installation for customers.
Supervise and delegate service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities,evaluating performance and supervising work assignments to ensure effective operations.
Communicate directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.
Responsible for organizing and dispatching service orders.
Be on-call or ensure someone is on-call for after hour calls.
Resolves customer issues and complaints to ensure customer satisfaction.
Establish and maintain a regular training program to ensure that technicians are properly trained on latest service techniques, equipment and safety procedures for equipment and general working conditions.
Observes and enforces all safety and Company rules and regulations in the performance of duties.

Qualifications:
Must be committed to customer service and able to handle all incoming service calls, emails, and be very well organized to meet deadlines.
Excellent negotiation and communication skills.
Journeyperson Plumbing and General Gas Ticket required.
Experience with managing employees.
Experience in hydronic & forced air heating, for boilers & furnaces and have electrical and controls knowledge.
Have good written and oral communication skills and be proficient with emails, word, and excel.
Have a pleasant outgoing personality and able to fit in with our team.
Ability to pass a background check and drug screen.

 

Skills and Abilities

Essential Skills
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Computer use
 - Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
 - Provincial Gas Fitter Licence
 - Plumber Trade Certification
 - Driver's License
Additional Skills
 - Recruit and hire workers and carry out related staffing actions
 - Prepare production and other reports
 - Prepare bids
 - Oversee apprenticeship training
 - Estimate material and labour costs
Workers Supervised
 - Plumbers
 - Pipefitters
 - Gasfitters
Specific Skills
 - Train or arrange for training
 - Supervise workers and projects
 - Recommend staffing actions
 - Co-ordinate and schedule activities
Type of Establishment/Work Setting Experience
 - Residential
 - Mechanical and service company
 - Independently owned business
 - Commercial
Major Work Area
 - Service

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