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Visionpool Business Services is hiring a Customer Service Representative to support the Operations Team to maximize the achievement of strategic objectives by coordinating and executing a wide range of integrated sales and operations initiatives and administrative activities.
THIS POSITON IS LOCATED IN OXBOW, SK
Responsibilities
Respond by telephone, in person or e-mail to supplier or customer inquiries, complaints, issues and concerns Redirect sales inquiries to the appropriate team
Execute rental and sales agreements as well as rental returns
Coordinate the provision of field service to equipment to ensure completed work, parts used and other expenses are recorded
Record all technical inquires and support request and forwards to the appropriate personnel for resolution
Qualifications
Completion of an Administrative training program from a recognized school
Minimum 5 years experience in a customer service role
Demonstrated ability to deal with people sensitively, tactfully, diplomatically and professionally at all times
Excellent MS Office skills including Excel, Word, Power Point
Exceptional customer service skills
Proven ability to exercise necessary cost control measures
Ability to interpret and implement company policies and procedures
Capable of making solid decisions in a time sensitive environment
Ability to handle multiple priorities in a given day and work in a fast-paced environment with accuracy and diplomacy
Strong communication
Excellent problem-solving skills
Strong attention to detail
We thank all who apply, however only candidates meeting the required qualifications will be contacted for an interview