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Job duties:
Respond to general inquiries on the phone, email, or in person
Send, receive, and distribute all mail, courier packages, mail outs and faxes
Schedule and confirm appointments with clients and therapists
Manage office supplies and maintenance of office equipment
Greet clients and visitors, and direct them to the owner or appropriate person
Process payments from the clients, and keep record of sales and expenses
Maintain tidiness of the rooms and store front
Prepare, edit, format reports, print letters, memos and other materials
Requirements:
Proficiency with MS Word, Excel, and Outlook
Minimum of two years of experience in a customer service, administrative/back office support role
Exceptional verbal and written communication skills
The ability to work with minimal supervision
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Public transportation is available
Specific Skills
- Type and proofread correspondence, forms and other documents
- Send and receive messages
- Provide general information to clients and the public
- Prepare equipment or software for type of document
- Perform basic bookkeeping tasks
- Receive and forward telephone or electronic enquiries
- Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
- Process incoming and outgoing mail manually or electronically
- Order supplies and maintain inventory
- Service office equipment and arrange for servicing in the case of major repairs
- Photocopy and collate documents for distribution, mailing and filing
Work Setting
- Private sector
Area Of Specialization
- Invoices
- Correspondence
- Charts, tables, graphs and diagrams
- Forms and records
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Repetitive tasks
- Combination of sitting, standing, walking
Business Equipment and Computer Applications
- Windows
- MS Word
- Excel
- Electronic mail
- General office equipment
- Internet browser
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