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The Service Counter Representative is responsible for providing customers with product and service information, resolving service problem by obtaining and verifying the accuracy of order information in a timely manner.
-Must have some experience in lumber
-Must be experienced in estimating and quotes
-Ensures and provides quality service to both internal and external customers.
-experience in paint department
-Resolve product or service issues by clarifying customers complaints, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
-Recommends potential products or services to management by collecting customer information and analyzing customer needs.
-Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Finding information
- Computer use
- Continuous learning
Specific Skills
- Operate cash register
- Customer service oriented
- Stock shelves and clean counter area
- Greet customers
Work Conditions and Physical Capabilities
- Fast-paced environment
- Standing for extended periods
Business Equipment
- Price scanner
- Computer terminal
- Cash register
- Calculator
- Interac machine
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