Job Order Detail

Description

The Workstation and Mobility Support Analyst provides ongoing support to more than 1500+ computer users and solves a wide range of workstation, mobile device, and printing problems reported by users within eHealth Saskatchewan, the Ministry of Health and the Saskatchewan Health Authority.

The Workstation and Mobility Support Analyst will supply, install, and maintain the workstation, print/imaging, and mobile services eHealth provides. You will also be responsible for troubleshooting issues for computer workstations, printers, installed software and smart devices and resolve these issues within given time constraints determined by service levels. Our team members  participate in an after-hours standby rotation to provide  operations and support for service availability 24/7.

The position requires the incumbent to be physically fit with the ability to lift and move computers and peripherals between 50 and 65 pounds. Stooping, bending, and crawling under desks may be required on occasion.

You will have knowledge and/or experience in:
-Computer hardware: Windows based PC's, and Laptops, iPads, Windows and Android tablets
-Operating Systems: Microsoft Windows, Apple iOS, and Android
-Desktop productivity applications: MS Word, MS Excel, MS Outlook, and MS Internet Explorer
-Networked and local printers, scanners and fax machines
-MS Configuration Manager (SCCM/SMS)
-Trouble tracking software tool
-TIL or ITSM framework and processes

Typically the knowledge required for this role is obtained through the completion of a post-secondary (diploma or degree) in Computer Science, supplemented with several years of experience working in the IT Service Delivery field.
If this role sounds like the opportunity to showcase your abilities, we would love to hear from you!