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Front desk associate provides outstanding service while performing the daily activities of the Front Desk. This includes the completion of check in & checks out, taking reservations, answering phones and handling various guest inquiries, and provides excellent customer service to the guest, always eager to make the guest's stay as memorable as possible.
Able to work Weekends, and Holidays.
Night audit shifts as well.
Essential Skills
- Oral communication
- Decision making
- Job task planning and organizing
- Computer use
- Continuous learning
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Arrange services required for guests with special needs
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
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