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Customer Service Supervisor

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Job Order #: 5613950

NOC: 1213
Employer Name:
Regina Public Library
Wage/Salary Info:
$58,368.64 to $69,478.84
Posted Date:
23-Feb-2018
Location:
REGINA
 
# of Positions:
2
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
University Bachelor's Degree
Experience:
1-2 Years
Apply By:
05-Mar-2018
How to Apply?:
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Application Information

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Employer Name:
Regina Public Library
Contact Fax:
306-949-7273
Contact Email:
resumes@reginalibrary.ca
Employer Website:
www.reginalibrary.ca/about/current_opportunities


Description

Regina Public Library is recruiting for two Customer Service Supervisors located at Sunrise and Sherwood Village Branches.  The Customer Service Supervisor coordinates the daily workflow of the branch, supervises library clerks and pages and is responsible for the effective and efficient operation of the unit. This position oversees the provision of high quality customer service. The Customer Service Supervisor is responsible for long-range scheduling of branch staff, staff training for circulation and membership, and customer service delivery, collection promotion and maintenance, and responding to and resolving customer inquiries.

As a member of the service point supervisory team, the Customer Service Supervisor contributes to the planning and evaluation of services.  This position assumes responsibility for day to day operations in the absence of the Branch Manager.  The Customer Service Supervisor also delivers front-line customer service and contributes to coordinating program scheduling and delivery.

A job description and additional information about the position is available in the careers section of the RPL Web site at: www.reginalibrary.ca/about/current_opportunities

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