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Ag Dealership Service Manager

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Job Order #: 5615613

NOC: 7216
Employer Name:
Nelson Motors & Equipment Partnership
Wage/Salary Info:
Competitive with full benefits, pension and incentives
Posted Date:
06-Mar-2018
Location:
OXBOW
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Technical/Applied Science Certificate
Experience:
3-5 Years
Apply By:
20-Mar-2018
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Nelson Motors & Equipment Partnership
Contact Name:
Shannon
Contact Email:
hr@nelsonmotors.com
Employer Website:
http://nelsonmotors.com/employment-opportunities/


Description

As a charismatic, organized leader, you are the connection between our customers and our service technicians at our Oxbow location. You oversee service operations within the dealership to ensure the highest level of internal and external customer satisfaction. You monitor and contribute to profitable service labor sales and exercise disciplined expense control. You effectively engage department personnel to meet and exceed customer and performance expectations.

Behaviours to be effective in this role:
Strong customer focus and a solid work ethic
Excellent communication skills both verbal and written
Diplomatic, level-headed and personable working for the greater good of the business
Understand financial data preferably in a dealership setting
Organized and effective leader

Qualifications:
3+ years experience in Service Department operations as a Journeyperson, supervisory experience preferred
Familiar with John Deere and competitive products
Computer savvy
Ability to work extended hours and weekends
High School Diploma or equivalent experience

Duties include but are not limited to:
Schedules and assigns jobs and work areas to the Service Department team according to their skills and knowledge
Reviews and monitors paper work for completeness and accuracy
Communicates, enforces, and monitors effective department processes to contribute to a positive internal and external customer experience
Manages, develops and leads service personnel monitoring training requirements and providing ongoing feedback through regular coaching and formal performance reviews
Monitors service sales on a monthly basis to ensure efficiencies and achievement of corporate and profit goals
Involved with the development and execution of the Corporate Service Marketing plan by providing outreach supporting corporate brand image through customer phone calls, career fairs, networking events, customer clinics, field days, and related promotional events

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