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If youre looking for an opportunity to be appreciated and involved in your career with the potential of growth, Brownlee Ag Services is it. At the end of the day you bet on people, not on strategies. At Brownlee Ag Services we are dedicated to our customers and only with the right team will we meet full success. Brownlee Ag Services offers excellent benefit packages, competitive wages, student loan payments based on term employment and a positive team working environment to all employees.
The Parts Counter Sales Person will perform a variety of in-store customer service, marketing, promoting, and stocking duties related to the receiving, sale and delivery of parts.
Job Requirements:
High school diploma, GED, or equivalent
Valid drivers license required
Knowledge of agricultural equipment and services
Ability to use a computer extensively
Job Duties:
Proactively attend to customer complaints in a professional manner.
Address and resolve customer inquiries regarding the status of orders, back orders and any payment, to maximize departmental performance.
Respond to customer service calls in a courteous and professional manner.
Consult with customers after sale to resolve problems and to provide ongoing support.
Maintain a high level of product and service knowledge.
Greets customers promptly, enthusiastically and provide timely professional services.
Take orders from clients and prepare products for purchase.
Assist in the operations of the Parts Department by maintaining and tracking the parts inventory.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Material Handling Equipment
- Industrial forklifts
Weight Handling
- Up to 13.5 kg (30 lbs)
Keyboarding (Words Per Minute)
- 0 - 40 wpm
Additional Skills
- Perform general office duties
- Answer telephone and relay telephone calls and messages
- Set-up displays of retail parts and accessories
- Clean and maintain office, supply area or warehouse
Parts Specialization
- Agricultural machinery
Specific Skills
- Advise on use and appropriateness of goods or parts
- Store items in warehouse, tool room or supply area
- Sell spare and replacement parts
- Process incoming requisitions
- Prepare requisition orders to replenish parts and supplies
- Maintain records on inventory control system
- Issue and distribute parts and supplies for internal use
- Answer customer inquiries
- Receive, unpack and sort incoming parts, supplies and materials
- Identify, label and catalogue items received
- Prepare and track work orders
- Handle cash transactions
Work Setting
- Retail establishment
Ability to Supervise
- 1 - 2 people
Work Location Information
- Rural area
- Willing to relocate
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Bending, crouching, kneeling
Security and Safety
- Criminal record check (abstract)
- Driver's validity licence check
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic Mail
- General office equipment
- Inventory control software
- Internet browser
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