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RECEIVING CALLS FROM CUSTOMERS SEEKING TAXI SERVICE.ADDING THEM IN COMPUTERISED DISPATCH SYSTEM. CONNECTING THEM WITH CUSTOMERS SEEKING TAXI WHENEVER REQUIRED. TRAINING IS PROVIDED.CUSTOMER SERVICE EXPERIENCE IS AN ASSET.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Computer use
Transportation/Travel Information
- Transportation supplied to and from work
- Parking paid by employer
Additional Skills
- Maintain work records and logs
- Perform general office duties
- Provide customer service
Work Setting
- Transportation
Work Location Information
- Urban area
Type of service experience
- 911
- Taxi
- Ambulance
- Alarm systems
- Delivery
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
Dispatcher Specific Skills
- Process and transmit information and instructions
- Dispatch personnel according to schedules and work orders
- Dispatch personnel as required by emergency situations
- Act as liaison between customers and drivers
- Handle wake-up calls
Business Equipment and Computer Applications
- Internet browser
Work Site Environment
- Non-smoking
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